Ordering & pickup

Every box is a pre-order. Orders open and close at the times shown on the This Week page, and we bake only what has been ordered. Once the week's boxes are sold out or the deadline has passed, we can't add more orders to that bake.

Payment is made after you place your order, on the payment step. Your order is held for you while we confirm the payment.

Unpaid orders may be released after 24 hours so the box can go to someone else.

You'll get an email as soon as your order is received, and a second one once we've confirmed your payment. Your order reference (for example FEN-0042) is in both — keep it handy if you need to reach us.

Boxes are collected in person in Malmö during the pickup window you choose when ordering. The exact pickup address and door instructions are sent privately in your confirmation email — they're never published on the site.

Life happens. If you're running late, message us and we'll do our best to wait or find another time the same day.

Boxes not collected on pickup day can't be stored or re-baked, and we aren't able to refund them.

You can cancel free of charge up until the order deadline for that week, since nothing has been baked yet. Just email us with your order reference.

After the deadline, ingredients are bought and baking has started, so cancellations aren't usually possible.

If something is wrong with your box, tell us within 24 hours of pickup — ideally with a photo — and we'll put it right with a refund or a replacement in the next bake. Refunds are returned the same way you paid.

Questions about an order? We'd rather hear from you than have you wonder.